Bug with in-app purchases

With some apps, you lot can buy boosted content or services within the app. We telephone call these "in-app purchases." Examples include a powerful sword in a game, a primal that unlocks more features of an app, or virtual currency used for purchases.

If your in-app purchase doesn't bear witness up, doesn't work or won't download, you can:

  • Troubleshoot the outcome on your own.
  • Contact the developer for support.
  • Asking a refund.

If you're trying to make an in-app purchase but the transaction is declined or the payment won't go through, endeavor to fix payment bug on Google Play.

Troubleshoot the consequence on your own

If these steps don't fix your event, contact the developer. It's the developers' responsibility to offer support for their apps and to make sure they work well for y'all.

Check your connectivity

Strength stop, and so reopen the app or game

If you haven't received an in-app item you bought, try closing and restarting the app or game you're using.

  1. On your device, open the main Settings app Settings.
  2. Tap Apps or Manage applications (depending on your device, this may be unlike).
  3. Tap the app you used to make your in-app purchase.
  4. TapForce stop.
  5. Re-open the app you lot used to make your in-app purchase.
  6. Check if your item has been delivered.

Check if your payment is consummate

You receive your in-app buy when your transaction is consummate. You can cheque if the payment went through in the Play Store app or on the Google Play web folio.

Check payment with the Play Store app

Check payment with a web browser

  1. On your computer, get to your Google Play account.
  2. At the tiptop, click Guild History.
  3. Find your in-app purchase.

Restart the device

Sometimes restarting the device can help fix in-app buy issues. To restart:

  1. On your mobile device, concur down the power button.
  2. Tap Ability off or Restart (depending on your device this text may exist different).
  3. If needed, hold down the power button again to turn the device back on.
  4. Wait for the device to showtime back up.
  5. Re-open the app or game and check if the in-app buy has been delivered.

Update the Play Store app

Make sure date and time are correct

If you take recently changed the date and time on your device, make sure the date and fourth dimension are right:

  1. On your Android phone or tablet, open your device's Settings app Settings.
  2. Tap Engagement & time.
  3. Look for "Automatic appointment & fourth dimension" and "Automatic fourth dimension zone" and check if they're switched on or off. Then follow the relevant steps below.

If "Automatic date & time" and "Automatic fourth dimension zone" are turned off

  1. Plough on both the date & fourth dimension and time zone settings.
  2. Wait a few minutes, and check to see if your problem is stock-still.
  3. If it'south not, try restarting your device and cheque again.

If "Automated date & time" and "Automatic time zone" are switched on

  • If both of these settings are on, the appointment and time probably isn't your issue. Check your connectivity and restart your device, or attempt the other troubleshooting steps.

Contact the app'south developer for support

If you're nonetheless having issues with an in-app buy and want to give feedback or get assistance, you can contact the app's developer.

The app developer is the all-time place to:

  • Get aid to gear up an upshot with an app or game.
  • Learn more about using an app.
  • Go an in-app purchase added to your business relationship.
  • Enquire near an in-app purchase that wasn't delivered.
  • Get assist with username and countersign sign in problems for specific apps.

Find app developer contact info.

Request a refund

Depending on the details of your purchase and event, you may be able to get a refund. Notice more than information on returns and refunds on Google Play.

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